If you need to report a repair, you can:
- Call our Customer Response Centre on - 01536 464646
- Email us at firstname.lastname@example.org
- Visit our One Stop Shop in person
- Report a repair online
Out of hours repairs
If you need assistance for emergency repairs outside of normal office hours (which are Monday to Friday 8.30 am to 5.00pm) please call our Out of Hours service on 01536 400088. If you smell gas or suspect a gas leak, contact the National Grid on 0800 111 999.