What is the Community Trigger?
The community trigger is a mechanism designed to give victims of Anti-Social Behaviour (ASB) the right to a review of their case.
When certain criteria are met, agencies are required to review how previous complaints of ASB have been dealt with, and what further action (if any) is required.
Who can activate the Community Trigger?
The trigger can be activated by either the victim themselves or someone on their behalf – such as a carer, family member or councillor. A victim can be an individual, business or community group.
What is the Community Trigger criteria?
The following criteria must be met:
- 3 reported incidents of ASB in the previous 6 months, to a relevant agency (police, council, housing provider)
- Each report has been made within 1 month of the alleged incident
- None of the reports were anonymous
- Each reported incident must have caused harassment, alarm or distress
Each local authority has nominated a Community Trigger single point of contact, who will review any trigger activations against the criteria set. They will also consider the persistence of the ASB and the harm or potential harm caused.
What happens if the criteria are met?
A review will take place involving all relevant partners. The review will result in 3 outcomes;
- No Further Action (which can be appealed)
- Further action identified and prepared into an action plan with appropriate and realistic timescales
- No Further Action due to impending circumstances – for example awaiting court results
When is it not suitable to use the Community Trigger?
The community trigger is not a complaints process. If you are not satisfied with the outcome of a case contact the relevant organisations and ask for their complaints process.
How to activate the Community Trigger?
In order to activate the Community Trigger individuals are required to complete the Community Trigger form available in the downloads section on this page. Please forward this to:
Email address: Community.firstname.lastname@example.org
Community Safety Manager
Corby Borough Council
New Post Office Square
Corby NN17 1GD
What to Expect?
Once a Community Trigger has been activated, the Community Safety Manager will acknowledge the request within 5 working days.
Agencies involved in the issue will be asked to provide details of the complaints and actions that have been previously considered and taken, and an assessment will be made as to whether the community trigger meets the threshold or not.
If the request meets the threshold then the individual(s) will be informed of this and when to expect a response. If the request does not meet the threshold, then this will be communicated to the individual(s) together with an explanation as to how the decision was reached.
If the community trigger does meet the threshold, the appropriate agencies and partners will discuss in detail the anti-social behaviour. The partners will review how the partnership has responded to date and make recommendations on how the problem can be resolved (there may be instances where every possible step has already been considered and partners are unable to do more).
A response will be sent to the individual(s) by the Community Safety Manager, explaining the action taken together with information on how the Partnership will attempt to resolve the anti-social behaviour, where appropriate.
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