Housing and Neighbourhood Services

Housing & Neighbourhood Services

Changes to Service due to Coronavirus

Our focus is the well-being of our customers and employees and supporting the wider community, so we will be prioritising critical functions and changing some working practices to protect customers and employees as much as we can. 

Service update August 11th 2020:

Message for all our customers

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If you contact the Council’s Housing and Neighbourhood Service, we will ask you to confirm if you or a member of your household are showing symptoms of COVID-19, or if you are in self-isolation. We will record this on our IT system so we can take steps to manage any risks to you or our employees.

We are reducing home visits to an absolute minimum. We will communicate with you by telephone, text, email, or letter wherever possible instead.

We are postponing all individual and public meetings or consultation events until further notice.

We are working on ways to deliver services to you differently during the current period.

 

Repairs

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We are currently carrying out emergency repairs and/or health and safety works to your home and have more recently started to address external repairs such as roofing, guttering and fencing. Your tenancy handbook has information on what is an emergency repair.

Other repairs can be reported by contacting the repairs team on 464646 or by emailing repairs.online@corby.gov.uk, but only those previously mentioned will be carried out until services return to normal.

When we attend your property to carry out an emergency repair, the Council’s Tradesperson or Contractor may ask you to remain in a separate room. They are using hand sanitiser before and after visits and tools are being wiped down. 

Gas servicing, Electrical testing and Asbestos surveys are continuing as the Council believes these are vital checks to ensure you are safe. Additionally, from 1st September Gas and Electrical safety works programmes will resume.

Repairs call 01535 464646 to report a repair during office hours Mon-Fri 9-5pm

Emergency Out of Hours 01536 400088 call to report an emergency or to report an emergency repair outside of office hours

Sheltered Housing

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In Sheltered Housing, we are undertaking our support and welfare checks by telephone, unless there is a need to do the visit face-to-face.

We will still respond and attend to emergency situations as they arise 

We are also keeping visits by employees and contractors to a minimum and ask that they wash their hands on arrival and departure and keep socially distanced from residents wherever possible. Soap and water is being checked daily in the communal facilities and a basic cleaning service is being provided.

Our Control Team are working in the office 24hrs 7 days a week – use your pull cord to contact us.

Landlord Services

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Whilst most of the team have been busy working from home they are attending the office to undertake those tasks which simply can’t be done at home. The easiest way to contact us is to send an email to landlord.services@corby.gov.uk letting us know your name address and contact number and a brief description of your enquiry. We will ensure that your email is forwarded to the relevant officer who will respond directly to you.

If you have an emergency outside of office hours please call us on 01536 400088

Rent

You may be worried about paying your rent. Your rent will still be charged as normal and you must continue to pay it. The Council will not make applications to Court for possession orders or evictions until the end of August 2020. If you are experiencing Financial hardship please let us know. We will work with you to make arrangements for you to repay any arrears and offer support and advice on what benefits you may be entitled to. We can refer you to one of our 2 Financial Inclusion Officers who will help you review your finances and suggest options to get you back on track. You can pay using our automated Tel Line, the number is 01536 464618.. You can also pay online, see details in the payment section of the council’s website using this link: https://www.corby.gov.uk/payment-methods .

You can also contact us by email at landlord.services@corby.gov.uk letting us know your name address and contact number, we will call you back to take a payment over the phone.

Leaseholder Charges 

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Annual Bills for Service Charges may be slightly delayed. If you are experiencing Financial hardship please let us know. We will work with you to make arrangements for you to repay any arrears and offer support and advice on what benefits you may be entitled to. You can use the same payment and contact methods as outlined above

Allocations and Moving Home 

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Property adverts have resumed on Keyways and safe measures are in place for any viewings and tenancy sign ups. You can read these here:
http://www.keyways.org.uk/content/Information/COVID19

Unfortunately we are currently experiencing a 5 month backlog of new housing applications waiting to be assessed and apologise for this delay and greatly appreciate your patience.

The team remains available to provide you with advice and assistance on your housing situation via the online message service on Keyways (opens in new window). 

If you are nominated for a property we will contact you by telephone or email to confirm the details we have about you are still valid. Once the property is ready to let to you a Housing Officer will contact you and talk you through the viewing and signup process.

Garages

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If you would like to apply for a garage please email us at landlord.services@corby.gov.uk. We will send you an application and look for a suitable one for you. If we offer you one you will be contacted by telephone or email by an officer who will talk you through the next steps in the process.

Housing Caretaking Services

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During the last 4 months we have not been able to provide a full caretaking service. Inspections, Fire risk issues, Grounds maintenance and urgent cleaning are the only tasks we have been undertaking. With effect From Monday 3rd August 2020 we will reintroduce the monthly rota of cleaning and inspections. We will be doing this whilst observing social distancing guidelines.

Homelessness and Prevention

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Our Housing Options team remains available to provide you with advice and assistance on your current or future homeless situation.

Please use this link for details on how to contact us (opens in new window).

The Council continues to support those that are homeless or threatened with homelessness in line with statutory duties and take whatever steps it can to help prevent and relieve our customers’ homelessness.

We appreciate that many of our customers may be experiencing financial hardship at this time which may compromise their ability to pay their housing costs. The Council strongly advises all residents to tell their landlord or mortgage provider if they are having any difficulties in meeting rent or mortgage payments and to seek advice as early as possible.

Safer Corby Team

 

We are still responding to ASB complaints but are unable to complete home visits. Instead, we will communicate with you by telephone, text, email, or letter wherever possible.

Please report any anti-social behavior using the online form here, or by sending an email to safer.corby@gov.uk

Contact Us

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This is clearly still a worrying time for many people. We will continue to revise the way we deliver services to protect you and our employees whilst ensuring the most important functions can continue without interruption where possible.

We do ask that you, our customers, work with us through this ongoing situation and the Council thanks you for your patience and co-operation.

Last updated: Wednesday 25th November 2020 11:22:22 AM
Review date: Saturday 20th November 2021 11:15:40 AM