Housing and Neighbourhood Services

Housing & Neighbourhood Services

Changes to Service due to Coronavirus

Our focus is the well-being of our customers and employees and supporting the wider community, so we will be prioritising critical functions and changing some working practices to protect customers and employees as much as we can. 

This means from Monday the 23rd March 2020:

Message for all our customers

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If you contact the Council’s Housing and Neighbourhood Service, we will ask you to confirm if you or a member of your household are showing symptoms of COVID-19, or if you are in self-isolation.  We will record this on our IT system so we can take steps to manage any risks to you or our employees. 

We are reducing home visits to an absolute minimum. We will communicate with you by telephone, text, email, or letter wherever possible instead. 

We are postponing all individual and public meetings or consultation events due in the next twelve weeks. 

 

Repairs

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We will only carry out emergency repairs and/or health and safety works to your home.  Your tenancy handbook has information on what is an emergency repair.

If you report other repairs, they will be recorded but not carried out until services return to normal.

When we attend your property to carry out an emergency repair, the Council’s Tradesperson or Contractor may ask you to remain in a separate room.  They are using hand sanitiser before and after visits and tools are being wiped down. 

Gas servicing is continuing and the Council believes this is a vital check to make sure you are safe. 

Sheltered Housing

elderly people

In Sheltered Housing, we are undertaking our support and welfare checks by telephone, unless there is a need to do the visit face-to-face.

We will still respond and  attend to emergency situations as they arise

All employees and contractors attending Sheltered Housing schemes are washing their hands on arrival and departure.  Soap and water is being checked daily in the communal facilities and a basic cleaning service is being provided

Rent

You may be worried about paying your rent. Your rent will still be charged as normal and you must continue to pay it. The Council will not make applications to Court for possession orders or evictions for the next 12 weeks.  If you are experiencing Financial hardship please let us know.  We will work with you to make arrangements for you to repay any arrears and offer support and advice on what benefits you may be entitled to 

Leaseholder Charges 

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Annual Bills for Service Charges may be slightly delayed. If you are experiencing Financial hardship please let us know.  We will work with you to make arrangements for you to repay any arrears and offer support and advice on what benefits you may be entitled to

 

Allocations and Moving Home 

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Keyways is now advertising as normal.

Community Safety and NHM

 

We are still responding to ASB complaints but are unable to complete home visits. Instead, we will communicate with you by telephone, text, email, or letter wherever possible instead. 

Contact Us

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This is clearly a worrying time for many people.  We want to take these steps now so we can protect the most important functions and make sure they continue without interruption. 

We do ask that you, our customers, work with us through this ongoing and developing situation and the Council thanks you for your patience and co-operation.

Last updated: Monday 6th July 2020 12:25:58 PM
Review date: Thursday 1st July 2021 12:25:05 PM