Please check before you report a missed bin that it was placed at the kerbside by 6:30am on your scheduled collection day.
Bins are emptied by different vehicles at different times. You can only report a missed bin within 72 hours of your scheduled collection date. Incidents reported after 72 hours will not be collected unless there are special circumstances.
Once we have confirmed that your collection has been missed it will collected within 3 working days. If there has been a reported issue with your collection, we will contact you.
On occasions it may not be possible for us to access bins due to parked cars, road works or vehicle breakdowns. In circumstances such as these, where we have missed bins on a whole street or a large area of it, we will return when we have a crew in the area.
If we are unable to empty your bin because it contains wrong items or it is too heavy for the bin lift on the collection vehicle, your bin will be tagged indicating what the problem is and that it will not be collected until the contamination has been removed. Unfortunately we won't be able to return to empty this bin until the next due collection.
Report a missed bin collection using our Customer Self Service portal (registration is required to ensure address details are correct) or contact the Council tel 01536 464242. You can also check your recycling and waste collection dates on the Customer Self Service portal
You can also check you collection day & which bins are due to be collected from our Customer Self Service portal MyCorby