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Northamptonshire’s Community Resilience Service launches new Coronavirus Support Line

Following the incredibly successful appeal last week to find volunteers to help those in need in Northamptonshire during the coronavirus pandemic, a new support line has now been launched to support the most vulnerable members of our community.

There are a large number of people across Northamptonshire who are currently in isolation for various reasons. These include individuals displaying symptoms of Coronavirus and those with existing health conditions, those who are pregnant or those aged 70 and above.

The new support line, which goes live today, allows those who cannot leave their homes under current restrictions and those who have nobody to call upon for help, to request support in getting access to food, prescriptions and other vital services that they require.

The customer Service Centre at Northamptonshire County Council will be managing the helpline, ensuring that each call is appropriately triaged so that individuals receive the care and support that is appropriate to their needs.

The Community Resilience Service will co-ordinate requests for help in conjunction with the District and Borough Councils, mapping those requests by area and linking them up with local community groups, volunteers and voluntary organisations who have pledged their support. 

Those requiring help are asked to call the support line on the following number.

0300 126 1000 (option 5)


Corby Borough Council is calling on volunteers to help those in need during the Covid-19 pandemic.

The Council is working closely with a Countywide Emergency Community Resilience Group to support the most vulnerable during these difficult times.

A Corby Community Hub has been set up to help coordinate this, supporting other active Corby community groups, such as Corby Helping Hands and Corby Food bank.

The Hub will cover the following

  • Support to Community Organisations
  • Direct support to individuals in the Community
  • Food parcel Distribution

We are looking for eager volunteers to help with the following:

  • Urgent delivery of food parcels
  • Shopping for somebody in isolation
  • Collection of prescriptions
  • Tackling loneliness of those in isolations, ie. phonecalls.

If you are able to offer your support, please register an interest via the Northants County Council website, https://www.northamptonshire.gov.uk/coronavirus-updates/Pages/volunteer-to-help-those-in-need-coronavirus.aspx. We will then endeavour to contact you as soon as appropriate.

Last updated: Tuesday 8th December 2020 12:36:09 PM
Review date: Friday 3rd December 2021 12:34:55 PM