Covid Self-Isolation Payments - September 2020


If you have been contacted by NHS Test and Trace and have been told to self-isolate, you may be entitled to financial support. If you meet all the following eligibility criteria, you are entitled to a lump sum payment of £500:

  • You have been told to self-isolate by NHS Test and Trace on or after 28 September 2020 & have a NHS Track and Trace number .
  • You are employed or self-employed.
  • You cannot work from home and will lose income as a result.
  • You are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

Information required to support an application

You will require

  • National Insurance number
  • Your 8 digit test and trace ID number
  • Your most recent bank statement, proof of self-employment or wage slips
  • Evidence that you will lose income as a result of self-isolation
  • Date of commencement of self- isolation
  • Date of end of self- isolation
  • Proof of your NHS Test and Trace Notification

These payments will be made available from 28 September 2020. Someone told to self-isolate on or after 28 September (but before the scheme is operational in their local authority) will need to be able to make a backdated claim for payment.

The Authority will also be able to make a discretionary £500 lump sum payment in exceptional circumstances to an individual who meets the main qualifying criteria for the Test and Trace Support Payment (i.e. they are a low-income worker who is unable to work because they are self-isolating) but is not in receipt of qualifying benefits and could suffer financial hardship as a result of not being able to work.

The scheme will last until 31 January 2021

Eligibility for the NHS Test and Trace Support Payment, including discretionary payments, will be for people who are told to self-isolate on or after 28 September 2020 and who meet the relevant eligibility criteria.

The Authority will not accept applications from people told to self-isolate before 28 September 2020, even if the period of self-isolation continues after 28 September.

Applications from members of the same household

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.

Multiple claims

Someone can claim more than once (if they are told to self-isolate multiple times), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.

Applications made after someone’s period of self-isolation has ended

Eligible individuals can make a claim up to 14 days after their period of self-isolation ended.

Third-party applications

Applicants can apply on behalf of someone else. However, the £500 must be paid into a bank account in the name of the person for whom the application is being made (so, for example, if someone applied on behalf of a parent, the payment would be made into the parent’s bank account).

Applicants who are quarantining after returning to the UK

The Test and Trace Support Payment scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been instructed to self-isolate by NHS Test and Trace.

Applicants who are furloughed

The Authority will not make payments to applicants whose income is lower than normal because they are furloughed. The Test and Trace Support Payment is for people facing a reduction in income because they cannot work while self-isolating.


The Authority is not required to provide a right of appeal against any decision not to award a payment however, we will offer any assistance possible to ensure any one has provided the necessary evidence to support a successful application.

How to contact us if you want to claim

As claims are required to be made on line you can download a form in downloads – An icon with an ‘Ab’ comes up and you can then click on the document and type. Please e-mail  the form to with your supporting information.

Please also see link to our online forms - Covid Self-Isolation Payment Application 

If you have any problems with this form, please e-mail providing a contact telephone number in case we need to call you. We will register your enquiry and send an email claim form. Please complete and return the form, you simply need to press reply, complete the form and provide your supporting information, after receipt of which we will process the information.

If you are having any difficulties accessing or completing the on line forms, please email us and we will contact you to assist you through the process.


Last updated: Tuesday 3rd November 2020 09:08:49 AM
Review date: Friday 29th October 2021 10:03:22 AM