There is just over one week left for tenants and residential leaseholders in Corby to take part in a survey and be in with a chance of winning one of three £100 High Street shopping vouchers.
As part of the Council’s commitment to listening to the views of its tenants and leaseholders, Acuity Ltd are carrying out a confidential postal survey on behalf of the Council and tenants and leaseholders have until Monday 15th October to take part.
The survey asks a number of questions for feedback to be provided ranging from the overall condition and quality of the Council’s homes and how it manages neighbourhoods, to the service priorities of customers and how the Council as a landlord deals with anti-social behaviour, complaints and repairs.
If you would like any help in completing the survey form just call Acuity Ltd on their dedicated FREEPHONE HELPLINE 0800 849 4019 or 0121 604 4664. If you have any general questions or concerns about the survey you may contact Derek Young our Tenant Participation Officer on 01536 464605.
Lead Member for Housing, Cllr Bob Eyles said:
“The results of the survey are extremely valuable to us as we will be able to use them to identify areas for service improvement. This will help us to put our resources into the things that really matter and that will really make a difference, so I’d encourage everyone to fill it in and post it back – and you don’t even have to put a stamp on the envelope!”
- The STAR (Survey of Tenants And Residents) survey form was developed and launched in July 2011 by HouseMark, a leading provider of performance improvement services in the social housing sector.
- The survey has built on the success of the National Housing Federation’s STATUS survey, the use of which was formerly a regulatory requirement for social housing providers in England.
- The STAR survey questionnaire was developed following extensive consultation with social housing providers across the UK and is endorsed by TPAS (The Tenant Participation Advisory Service, TAROE (Tenants And Residents Organisations of England) and the Chartered Institute of Housing.
- The STAR survey was designed to be used by social housing providers to survey tenants in general needs housing, sheltered housing and residential leaseholders. It is a baseline survey which can be repeated after a number of years and allows for the comparison of data between different social housing providers. It is a perception survey aimed at measuring all customers’ views, impressions and opinions about their landlord and the services a landlord delivers.
- The STAR survey asks a number of questions for feedback to be provided ranging from the overall quality and condition of the Council’s homes, neighbourhood management, to the service priorities of customers and how the Council as a landlord deals with anti-social behaviour, complaints and repairs.
- Feedback received informs several social housing sector performance indicators such as measuring the percentage level of satisfaction of tenants and residential leaseholders with the overall housing service that is provided by their landlord.